Integrate Your Ticketing

In this section we will explain the workflow on how to integrate your ticketing system, so that you can manage the tickets from our Web app.

The following operations could be supported, depending on the ticketing vendor used:

link your git commit, branch or merge (pull) request, with your ticket
change the status of the ticket
change the owner of the ticket
make a comment in your ticket
log time worked etc.

In order to execute the previous operations listed, the following is necessary:

To link your Git project to your ticketing system (this should be enabled by default in case Git and Ticketing system vendor are the same - GitLab, GitHub, Atlassian Jira/Confluence)
Write the proper syntax in your Git commit message which the corresponding Ticketing System vendor would be able to process.

For example, the following Git commit message, that should be used with our push option, would for most of the vendors link your ticket with the change: