Effective: 12.12.2021

Welcome to the PuzzlesCloud website (“the Site”, ”the Website”). Through the Site, you have access to the Software as a Service (“the Service”) offering.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Please note that you retain all rights and ownership you have in your content that you make available through the Services.
If you do not wish to be bound by these Terms and Conditions then you may not use our Website, however you can contact us to discuss your constraints.

1. Reservation of Rights

The Site and Content provided on or through the Site are the intellectual property and copyrighted works of PuzzlesCloud or a third party provider. All rights, title and interest not expressly granted with respect to the Site and Content provided on or through the Site are reserved.

2. About PuzzlesCloud

PuzzlesCloud is a trading name of PuzzlesCloud d.o.o an incorporated company under the laws of Serbia with registration number 21727016 and tax number 112725058.

3. Registration for the Service

Our Services requires you to open an account. You must complete the registration process by providing us with current, complete and accurate information as required by the applicable registration form. User who is opening an Account on behalf of some company, must be entitled to represent that company. By opening an PuzzlesCloud Account User commits to us that action does not violate any laws or regulations applicable to him. You will be required to choose a password or 3rd party authentication provider. Access to and use of password protected or secured areas of the Site are restricted to authorized users only. You agree not to share your password(s), account information, or access to the Site with any other person. You are responsible for maintaining the confidentiality of password(s) and account information, and all activities that occur through the use of your password(s) or account(s) or as a result of your access to the Site. You agree to notify PuzzlesCloud immediately of any use of your password(s) or account(s) that you did not authorize or that is not authorized by these Terms and Conditions.

4. Use of the Service

Subject to your compliance with these terms and the law, you may access and use the Services.
PuzzlesCloud remains the sole owner of all right, title, and interest in the Services and Software. We reserve all rights not granted under these terms.
Our Service provides storage, we recommend that you backup your generated documents regularly. We may create reasonable technical limits on your content, such as limits on file size, storage space, processing capacity, and other technical limits.
Users can communicate with us and submit suggestions, ideas, comments, feedbacks, questions or any other information as long as the content is not illegal, obscene, threatening, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any other form of “spam”.

5. Our Packages

We are offering the packages described under the following link: https://puzzlescloud.com/pricing/

6. Customer Support Service

We strive to provide excellence in our services, however customers will be served without any service level guarantees, unless otherwise is specified in the corresponding service Package.

The best and the fastest way to open a customer service or technical support ticket through the Application Dashboard page or drop us an email: support@puzzlescloud.com.

7. Invoicing and Service Payment

Invoices will be sent out once a month or year depending on plan type. Payment deadline is 10 days after customer has been invoiced.

8. Your Content

Our Service allows you to upload, store and generate content. You retain ownership of any intellectual property rights that you hold in that content. In short, what belongs to you stays yours.
Our systems may analyze your content in course of providing you relevant application features (such as content search results). We don’t use analysis outcome of your content for any other purposes except providing application functionalities.
We do not monitor or control what your account users do with your content. You are responsible for determining the limitations that are placed on your content and for applying the appropriate level of access to your content. If you do not choose the access level to apply to your content, the system may default to its most permissive setting. It’s your responsibility to let other users know how your content may be shared and adjust the setting related to accessing or sharing of your content.
You can find more information about how PuzzlesCloud uses, stores and secures the Content in the privacy policy.

9. Prohibited Actions

The PuzzlesCloud community often consists of users who expect a certain degree of courtesy and professionalism. You must use the Services responsibly.
You agree not to access or use the Site in any manner that could damage, disable, overburden, or impair any PuzzlesCloud accounts, computer systems or networks. You agree not to attempt to gain unauthorized access to any parts of the Site or any PuzzlesCloud accounts, computer systems or networks. You agree not to interfere or attempt to interfere with the proper working of the Site or any PuzzlesCloud accounts, computer systems or networks. You agree not to use any robot, spider, scraper or other automated means to access the Site or any PuzzlesCloud accounts, computer systems or networks without PuzzlesCloud express written permission.
You must not misuse the Services, Software, or content that we provide to you as part of the Services. For example, you must not:

  1. Copy, modify, host, stream, sublicense, or resell the Services, or content;
  2. Enable or allow others to use the Service, or content using your account information;
  3. Use the content or Software included in the Services to construct any kind of database;
  4. Access or attempt to access the Services by any means other than the interface we provided or authorized;
  5. Circumvent any access or use restrictions put into place to prevent certain uses of the Services;
  6. Share content or engage in behaviour that violates anyone’s Intellectual Property Right (“Intellectual Property Rights” means copyright, moral rights, trademark, trade dress, patent, trade secret, unfair competition, right of privacy, right of publicity, and any other proprietary rights);
  7. Upload or share any content that is unlawful, harmful, threatening, abusive, tortious, defamatory, libelous, vulgar, lewd, profane, invasive of another’s privacy or hateful;
  8. Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
  9. Attempt to disable, interrupt, negatively impact, impair, or destroy the PuzzlesCloud Services, software, or hardware;
  10. Disrupt, interfere with, or inhibit any other user from using the Services (such as stalking, intimidating, or harassing others, inciting others to commit violence, or harming minors in any way),
  11. Engage in chain letters, junk mails, pyramid schemes, spamming, or other unsolicited mess;
  12. Commercialize any information or software associated with PuzzlesCloud platform;
  13. Use any data mining or similar data gathering and extraction methods in connection with the Services; or
  14. Violate applicable law.

The contents of the Site are protected by international copyright laws and other intellectual property rights. The owner of these rights is PuzzlesCloud or other third party licensors. All product and company names and logos mentioned in our Website are the trademarks, service marks or trading names of their respective owners, including us.
Copyright© 2021, PuzzlesCloud and/or its subsidiaries/affiliates. All rights reserved.

11. Electronic Communications and Contract

When a User uses PuzzlesCloud Service, or send e-mails to us, he is communicating with us electronically. User consent to receive communications from us electronically. We will communicate with the User by e-mail or by posting notices on this site.
User agrees that all agreements, notices, disclosures and other communications that we provide to user electronically satisfy any legal requirement by domestic or international law that such communications be in writing.
By registering on the PuzzlesCloud Website, contract between User and PuzzlesCloud is considered concluded, in accordance with article 7, of Law on foreign exchange operations.

12. Privacy Policy

PuzzlesCloud is taking care about your privacy and has developed a policy to address privacy concerns. For more information, please see PuzzlesCloud’s Privacy Policy that is integral part of the Terms and Conditions.

13. Termination of Use

You may stop using the Services at any time. Termination of your account does not relieve you of any obligation to pay any outstanding fees.
Under specific circumstances, based on reasonable grounds PuzzlesCloud reserves right to refuse, temporarily suspend or otherwise restrict access to the website or it’s functionalities to any user without any notice (if it is possible we will make reasonable effort to notify you in the timely manner prior to termination).

Potential reasons for termination or access limitation are:

  1. You breach any provision of these terms (or act in a manner that clearly shows you do not intend to, or are unable to, comply with these terms);
  2. You fail to make the timely payment of fees for the Services, if any;
  3. We are required to do so by law (for example, where the provision of the Services to you is, or becomes, unlawful);
  4. We elect to discontinue the Services, in whole or in part, (such as if it becomes impractical for us to continue offering Services in your region due to change of law);

14. Linked Sites

The Site provides links to Web sites and access to Content, products and services of third parties, including users, advertisers, affiliates and sponsors of the Site. PuzzlesCloud is not responsible for third party Content provided on or through the Site or for any changes or updates to such third party sites, and you bear all risks associated with the access to, and use of, such Web sites and third party Content, products and services.

15. Availability of the Website

We use all necessary measures to keep our Site highly available but cannot guarantee that our Website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability or errors on or in it.

16. The Application Updates

PuzzlesCloud is constantly changing and improving our Services. We may add or remove functionalities or features, and we may suspend or stop a Service altogether.

17. Terms and Conditions Updates

We may assign, novate or subcontract any or all of our rights and obligations under these terms and conditions at any time.
We may alter these terms and conditions from time to time and post the new version on our Website, following which all use of our Website will be governed by that version.
We’ll post notice of modifications to these terms on this page and in the applicable Service. Changes will not apply retroactively and will be effective starting from the date published on this page.
We reserve the right to defer the date of delivery, amend the order or the Services (including without limitation, the amount ordered or their specification) if we are prevented from or delayed in carrying on our business due to circumstances beyond our reasonable control.

18. Disclaimer

EXCEPT WHERE EXPRESSLY PROVIDED OTHERWISE, THE SITE, AND ALL CONTENT PROVIDED ON OR THROUGH THE SITE, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. PUZZLESCLOUD EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT WITH RESPECT TO THE SITE AND ALL CONTENT PROVIDED ON OR THROUGH THE SITE. PUZZLESCLOUD MAKES NO WARRANTY THAT: (A) THE SITE OR CONTENT WILL MEET YOUR REQUIREMENTS; (B) THE SITE WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR ANY CONTENT PROVIDED ON OR THROUGH THE SITE WILL BE ACCURATE OR RELIABLE;

ANY CONTENT ACCESSED, DOWNLOADED OR OTHERWISE OBTAINED ON OR THROUGH THE USE OF THE SITE IS USED AT YOUR OWN DISCRETION AND RISK. PUZZLESCLOUD SHALL HAVE NO RESPONSIBILITY FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OR USE OF CONTENT.
PUZZLESCLOUD RESERVES THE RIGHT TO MAKE CHANGES OR UPDATES TO, AND MONITOR THE USE OF, THE SITE AND CONTENT PROVIDED ON OR THROUGH THE SITE AT ANY TIME WITHOUT NOTICE.

19. Contact Information

If you have any questions regarding these Terms and Conditions, please contact PuzzlesCloud at info@puzzlescloud.com

20. Definitions

“We”, “us”, “our” stands for PuzzlesCloud team.

“PuzzlesCloud Website”, “The Website” or “The Site” stands for the website available at https://puzzlescloud.com

“The Account” is a company’s account that can be opened and maintained through PuzzlesCloud Website.

“User” stands for the person that has rights to access the Account, and that uploads, shares, and generate content on our Website.

“The Content” stands for Business Information (Documents) that Users upload, share and generate on our Website.

“Package” is a service described under https://puzzlescloud.com/pricing/

“Privacy Policy” is the PuzzlesCloud’s policy governing the processing of personal data that is available on our Website, as may be amended from time to time.

“Terms and Conditions”, stands for these Terms and Conditions under which an Account can be opened and used, published on the Website and as may be amended from time.

Sincerely yours,
The PuzzlesCloud Team